_____ refers to collective information that gives you the ability to

1._____ is collective information that gives you the ability to make effective, important, and often strategic decisions. 选项： A、Data B、Knowledge C、Information D、Business intelligence (BI)
Business intelligence (BI) is collective information that gives you the ability to make effective, important, and often strategic decisions.

2.______ is collective information that gives you the ability to make effective, important, and often strategic decisions.

3.Suppose you are a sales manager and you are going to begin a business trip with your team. Please make an explanation about your business itinerary accoring to the following information. You can add some more reasonable details, too.Upload your audio here.

4.The compilation of average SAT scores for students enrolled in your college, along with an analysis of enrollment information and a statistical analysis of these scores compared to competitive schools, is an example of ____. 选项： A: Data B: information C: knowledge D: business intelligence

5.What are the proper ways to make a business phone call? 选项：A、When your customers or clients call in, stop what you are doing and focus your attention on answering phone. B、Your tone has to be vibrant. C、It is important that your voice be inviting to the caller. Each business call should begin by introducing your business and introducing yourself.

6.What are the proper ways to make a business phone call?选项： A:Each business call should begin by introducing your business and introducing yourself. ; B:It is important that your voice be inviting to the caller.; C:Your tone has to be vibrant. ; D:When your customers or clients call in, stop what you are doing and focus your attention on answering phone.

7.What are the proper ways to make a business phone call? 选项： A、Each business call should begin by introducing your business and introducing yourself. B、It is important that your voice be inviting to the caller. C、Your tone has to be vibrant. D、When your customers or clients call in, stop what you are doing and focus your attention on answering phone.

8.[简答题]（英译汉）How well is your Web site meeting demand? The question may be more difficult to answer than you think. After all, sophisticated Web monitoring software can measure a sudden spike in traffic, but it won’t correlate that spike with your company’s seasonal marketing efforts. (71)【Business intelligence software unifies data from a wide array of functional areas and departments to provide a holistic understanding of the business】. The result: Managers can predict future spikes in traffic based on the relative size of marketing campaigns.The first thing to do is capture information about your Web site operations and visitors. Start with the data in your Web log file. Here you will find valuable information about Web traffic patterns, such as peak traffic times and the most accessed pages on your Web site. (72) 【You’ll also be able to learn what people search for once they get to your site, as well as the time it takes to find it】. Don’t overlook the value of information such as the type of browser and operating system used by your site visitors — these can affect how you choose to present your site.(73)【Once you have this data gathered, business intelligence applications let you analyze the information to help you optimize your Web site】. The application unifies data from various sources to help you effectively mine information and understand your customers’ Web behavior.Most important, you are able to compare information in your Web logs against information from internal and external sources. (74)【Track Web hits or transactions against fluctuations in your offline sales channels, for example, or see what happens to order volumes at the beginning of a fiscal quarter when many departments have new budgets to work with】.Business intelligence software can be a powerful ally as you seek to keep hard-won customers in the fold. Knowing your customers and understanding how they interact with your Web site is a powerful tool for optimization. (75)【You can glean trends during peak traffic periods that result in server overloads, or identify search criteria that consistently fail to deliver anticipated content】.72.

9.[简答题]（英译汉）How well is your Web site meeting demand? The question may be more difficult to answer than you think. After all, sophisticated Web monitoring software can measure a sudden spike in traffic, but it won’t correlate that spike with your company’s seasonal marketing efforts. (71)【Business intelligence software unifies data from a wide array of functional areas and departments to provide a holistic understanding of the business】. The result: Managers can predict future spikes in traffic based on the relative size of marketing campaigns.The first thing to do is capture information about your Web site operations and visitors. Start with the data in your Web log file. Here you will find valuable information about Web traffic patterns, such as peak traffic times and the most accessed pages on your Web site. (72) 【You’ll also be able to learn what people search for once they get to your site, as well as the time it takes to find it】. Don’t overlook the value of information such as the type of browser and operating system used by your site visitors — these can affect how you choose to present your site.(73)【Once you have this data gathered, business intelligence applications let you analyze the information to help you optimize your Web site】. The application unifies data from various sources to help you effectively mine information and understand your customers’ Web behavior.Most important, you are able to compare information in your Web logs against information from internal and external sources. (74)【Track Web hits or transactions against fluctuations in your offline sales channels, for example, or see what happens to order volumes at the beginning of a fiscal quarter when many departments have new budgets to work with】.Business intelligence software can be a powerful ally as you seek to keep hard-won customers in the fold. Knowing your customers and understanding how they interact with your Web site is a powerful tool for optimization. (75)【You can glean trends during peak traffic periods that result in server overloads, or identify search criteria that consistently fail to deliver anticipated content】.74.

10.You must try your best to gather _________ when you begin preparing a business presentation. 选项： A、the market share of your products B、the output of your products C、the information about your competito D、your audiences’ expectation of your presentation

11.What are the contents of business letter writing about establishing business relations? 选项： A: The source from which you get the information. B: Your intention or desire of writing the letter. C: The business scope of your company. D: Your desire for cooperation and early reply.

12.Among the following options, the characteristics of good business opportunities are ( ).选项： A:It attracts customers.; B:It will work in your business environment.; C:It must be implemented during the “window of opportunity” (Note: window of opportunity refers to the time it takes for business ideas to be promoted to the market. If competitors already have the same idea and put products to the market, then the window of opportunity will be closed).; D:You must have resources (manpower, money, materials, information, time) and skills to start a business.

13.You can make your business call _____ ____________.

14.Furthermore, providing valuable information about your business like contact information,store hours,products information, policy, and FAQs all add to creating a positive customer experience which is very hard to be duplicated by your competitors.

15.2.In business dining, the operative principle is to achieve your goal: honor your important business guest with a seat next to you, or as close as possible.

16. The pet products chain you work for, Pets Galore, has noticed that one of its brands of dogFood is not selling nearly as well as anticipated. What information systems of the business willYou use to determine the reason for the poor sales? Discuss what information you will retrieveFrom which system. Which of the information systems will be most important for your analysis?Which of the systems will be least important?

17.In Vietnam, when you feel that you are taken advantage of by others in the business, the most important thing for you is 选项： A、to express your anger in facial expression, not in your language B、to express your anger directly in language, but your faces remain calm C、not to express your anger in any manne D、to stop business and leave immediately

18.To determine your personal and business goals and evaluate your business ideas, you need to consider__________.选项： A:What are your hobbies and interests?; B:What’s important in your life?; C:Do you enjoy dealing with people?; D:All of the other three choices.

19.情景分析：When your clients and business partners give you their business cardsAt a meeting, you put them in your pocket immediately, which upset your potential.lFriends. Whatshould you do next?

20.How you dress tells your host, interviewer, or your potential business partner a great deal about you, including . 选项： A:your personality B:the attitude you take toward your job C:the care you take with others D:how important you think the occasion is

21.A fully responsive website” means that__________. ( )选项： A:the website has 24/7 customer service B:the website provides interactive customer experience C:the promotion is always the same on your site, regardless of the medium D:customers can view nearly all the important information about your business

22.No matter what size of your business, your success will always lie in your ability to _______customers.（5.0）选项： A: give B: deal C: turn D: look

23.中国大学MOOC: You can use a number of sources to gather information in your business report including _______.