After listening to a customer's explanation of the problem, what should you always do?
选项:
A:repeat word like 'I understand' and 'really?' so show you are listening
B:restate the explanation to the customer to ensure it has been properly understood
C:tell the customer that it will not be a problem as you have seen much worse
D:ask the customer about sports to get their mind off of their problems
发布时间:2024-04-08 14:23:43