Welcome to Courtyard Hotel. It is our pleasure to welcome you as our g

1.Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 ________ stay here. It is very important to us that your stay should be as 2 __________ and as enjoyable as possible. We take great 3 ______ in providing our guests with the highest levels of professional 4 _______ and hospitality. And it is our goal to 5 _______ your expectations.

A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 6 _______ to tell us about it. To share your feedback, 7 ______ to reach the front desk or 8 _______ the comment card in your room and give it to a 9 ________ of our staff. Thank you for your 10 ________ our hotel.

2.[音频]Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 ________ stay here. It is very important to us that your stay should be as 2 __________ and as enjoyable as possible. We take great 3 ______ in providing our guests with the highest levels of professional 4 _______ and hospitality. And it is our goal to 5 _______ your expectations. A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 6 _______ to tell us about it. To share your feedback, 7 ______ to reach the front desk or 8 _______ the comment card in your room and give it to a 9 ________ of our staff. Thank you for your 10 ________ our hotel.

3.Welcome to our hotel. We wish you a pleasant stay. It is very important to us that your stay be comfortable and enjoyable. We take great pride in providing our guests with the highest levels of professional service. This Guest Information Guide tells you about the service and amenities (娱乐设施)we offer at the hotel. If you should have any more questions,please give us a call at the Front Desk.

4.A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 　　　　　to tell us about it.

5.A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 　　　　　to tell us about it.

6.Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 　　　　 stay here.

7.Dear Mr. SmithI am very delighted to hear from your Embassy in Beijing that your bank will organize a delegation to visit our country next month this year, and you will stay in our city for couple of days.I wish to express my pleasure to invite you to visit our bank at a time convenient to you during your stay. And I trust that the meeting will help promote our friendship and give us a precious opportunity to exchange views on our further cooperation in import and export financing.If you think the suggestion is acceptable, please let us know and suggest the time for us to meet so that we can make a better arrangement for you.Expecting your early reply.Yours sincerelyI.EvensManager

8.What should the reservation clerk says first when he/she answers the phone?选项： A:Reservations, may I help you? B:Welcome to our hotel. C:please come to our hotel D:Please enjoy your stay.

9.智慧职教: It is my (pleasant) ______ to welcome you as our guest and wish you a nice stay here.

10.6. I'm very pleased to know that you are a regular customer of our store. We would like to ask you to call our Service Department if you are in any way not satisfied with our products. Unless we hear from you, we can't know that there is something wrong with our products and services. Therefore we ask you to let us know if there is any difficulty with your purchases. Thank you again for your interest in our products and services.

11.II. Fill in theblanks with proper words:(A)Dear Sirs，You wererecommended to us by London Chamber of Commerce. We are _____ in your leatherboots. We are wholesalers in the North of England and we think your articlescould find a good _____ in our _______.We would bevery pleased to ______ your catalogue and price list.If your priceand terms _____ our requirements, we will be glad to start a business _____with you.We are lookingforward to __________ an early reply.Yoursfaithfully,(B)Dear Mr.Prentice,Thank you foryour _____ of April 3 about our T-shirts for men and women.We havepleasure in _____ our latest catalogue and price _____. We hope you will findit of _____.If you requireany further ______ ,please do not hesitate to ______us.Yours truly,

12.We would suggest that you make some allowance, say 10%, on your quoted prices so as to enable us to introduce your products to our customers. If you cannot do so, then we shall have no alternative but to leave the business as it is.

13.以下话术可以作为客户好评回复的是（）。选项： A:We are so sorry to check that you leave us neutral feedback of the order.We are so sorry about the problem you told us.If you can change the feedback, we can offer you $ 1to $ 5 off in your next new order. B:Dear Linda,Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we'll have more chances to serve you. C:If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. D:Please contact us at any time so we can find out why you were unhappy and resolve your problems. And we will offer you a satisfied solution about that.

14.We hope you could confirm your attendance before November 1st. 选项：A、 tell us whether you can come or notB、 accept our invitationC、 attend our event

15. Task The following is a welcome speech. Rearrange the sentences according to its logical order. 选项： A、 Please do remember the plate number of our bus. The number is 96712. B、 Please allow me to introduce my team. My name is Linda. This is Mr. Liu, our driver. We come from Sichuan Travel Service. C、 We have reserved 8 TWBs for you at Intercontinental Hotel. We shall meet at the hotel lobby at 7:30 a.m. for our visit tomorrow. D、 If you have any problems or suggestions, please don't hesitate to let us know. We hope you’ll enjoy your stay in China! E、 Good afternoon, ladies and gentlemen! Welcome to Sichuan! F、 I'll be your local tour guide during your four-day tour in Sichuan and we’ll be at your service at any time.

16.______we appreciate your cooperation in giving us the information about your market, we regret that we are unable to reduce our price to the level you indicated.

17.Please feel free to tell us you think about our program so that we can benefit from your views and experience.A.whatB.whyC.whenD.where

18.Which of the following is not a sentence for general appreciation or sincere personal comment?选项： A:Wish you every success.; B:Your management’s combination of enthusiasm, competence and flair is very impressive. ; C:I enjoyed the short stay at your home which is both delightful and memorable.; D:Our trip to Canada was very much enhanced by your kind arrangements and hospitality.

19.It’s a great pleasure to have you visit us today. I’m very happy to have the opportunity to (1)______ our company to you. The company was established in 1950. We mainly manufacture electronic goods and (2) ______them all over the world. Our sales were about 100 million last year, and our business is growing steadily. We have offices in Asia, (3) ______and Europe. We have about 1000 employees, who are actively working to serve the needs of our (4)_______In order to further develop our overseas market, we need your help to promote our products.

I (5) ______to doing business with all of you. Thank you.

20.It’s a great pleasure to have you visit us today. I'm very happy to have the opportunity to 1 our company to you. The company was established in 1950. We mainlyManufacture electronic goods and 2 them all over the world. Our sales were about $100 million, last year, and our business is growing steadily. We have officesin Asia, 3 and Europe. We have about 1000 employees, who are actively working to serve the needs of our 4 In order to further develop our overseas market, we need your help to promote our products. I 5 to doing business with all of you. Thank you.

21.Can you make us a ______ _______ (特别优惠) for the purpose of introducing your product to our market?

22.Write a counter-counter-offer to reject the following letter.Dear Mark,Thank you so much for your offer. After thorough study, we found your price is too high. We know your goods are in high quality, compared with the counterparts in Europe. However, your price is higher than your competitors by 5%-10%. Therefore, we do hope you can kindly reduce the price by approximately 5%, say USD 7.40/carton box. I think this concession should be acceptable to you. Your early reply would be appreciated. Yours sincerely, TracyWRITING TASK TWOImprove the following letter.Dear Miss Chen,We regret to say that it is impossible for us to accept your counter-offer. According to our market investigation, the present prices of the personal computers that you want are much higher than you think. We would like to cut 5% off on the basis of our first discount. This is the only thing we can do at present and no talk for any further reduction on our side. The quality of our products will give you every satisfaction. We are sure that you can hardly get this model of computers at a lower price from other firms. And we are also pleased to inform you: we have decided to present computer desks for promotion.We believe you won’t be so foolish as to miss this golden opportunity. Our stock may be exhausted in the near future.Your early reply will be appreciating! Yours faithfully,

23.We (1) from the Chamber of Commerce that you are (2) silk products. Since this article (3) within the scope of our business activities, we take this opportunity to express our wish to (4) into business relations with you.

Good Luck brand silk products are (5) for their good quality and fine workmanship. They have enjoyed great popularity in the U.S. market. We are sure that through our joint (6) they will (7) fast sale in your market.

In order to acquaint you with our products, we are airmailing to you under separate (8) several brochures together with a price list. (9) you specific inquiry, we shall send you our (10) without delay.