Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do? Q: When a guest wants to know how long it takes to get to the airport. What should you say？ Q: What will the attendant say to help if a guest asks to have a stain on his clothes removed? Q: How do you respond to an unexpected request from the guest? Q:What will you say to help when the guest says the line to somewhere is always busy? Q: Tell the guest how to ask for Room Service by telephone.