Which of the following statements is NOT true for arbitration.
选项：

A:An arbitration procedure can be customized to meet both parties’ needs.;
B:An arbitration award is final.;
C:Any dispute can be solved first by friendly negotiation, then arbitration, and finally litigation. ;
D:Dispute can be solved through arbitration only when the seller and the buyer have included a term or condition in the contract to this effect.;
E:Compared with litigation, arbitration is a more effective way to solve disputes in international trade.