Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
发布时间：2024-04-17 20:38:48
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相关试题
- 1.1. Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
- 2. Q: When the guest wants to book a suite in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
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3.二、客房服务部分情景应答及答题要点：
When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
- 4.If you want to reserve a room at a hotel, what should you ask?选项： A:Do you have any identification with you?; B:I would like to know if you have any availability for tonight?; C:Do you have any vacancies for tonight?; D:Do you have a reservation with us?
- 5.A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）选项： A:May I clean the room now ? B:Would you like me to clean your room now? C:What time would you like me to straighten up your room? D:I’ll make your room while you are out.
- 6.When booking a hotel room, how would you tell the hotel receptionist about the length of your stay? 选项： A、I would like a double room for 3 nights, please. B、I have a reservation for John Smith. C、Do you have a single room available? D、What is the check-out time?
- 7.When booking a hotel room, how would you tell the hotel receptionist about the length of your stay? (0) 选项： A、I would like a double room for 3 nights, please. B、I have a reservation for John Smith. C、Do you have a single room available? D、What is the check-out time?
- 8.If a bellboy is offering help of carrying your heavy luggage to your room in a hotel when you travel in Europe, you should say “thank you” only.选项： A:正确; B:错误
- 9.Directions: Asa clerk at the front office in a hotel, After a guest has finished checking in. What would you do 选项： A、I will say,“I hope you’ll enjoy your stay with us.” B、I will say, “What kind of room would you like ?” C、I will say, “Would you please tell me your name and room number?” D、I will say, “ Good morning, what can I do for you?"
- 10.Q: What should you say when the guest asks you something that you are not very clear about?
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- 12. Q: What should you say when you give the registration form to the guest as a receptionist?
- 13.Clerk:___________________Guest:Asingleroom,please. 选项：What’s the rate?#May I have your name, please?#What kind of room would you like?#May I book a single room?
- 14.What would you say to the hotel receptionist to get a double room?A.Rent us a double room.B.Book us a double room.C.We'd like to have a double room.D.Let's have a double room.
- 15.Q: If the guest comes to you and says he can’t open the door with the key to his room, What will you do?
- 16.Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?
- 17. Q: When the guest wants to do the early departure, what should you ask as a receptionist?
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- 19.If you want to book a room at a hotel, you need to give the following information:如果您想在酒店预订房间，您需要提供以下信息：选项： A:When you will stay at the hotel; B:What kind of room you want; C:Number of the guests; D:Contacting information
