Which of the following is the BEST indication that an IT service desk function needs to improve its incident management processes?
选项:
A:Information found in many incident records is incomplete
B:The service desk spends most of its time on recurring incidents
C:Back-end releases are the major cause of system disruptions
D:Service level metrics for resolution time have not been met several times
发布时间:2024-04-16 20:58:07